Red Robin Gourmet Burgers

Reviews about Red Robin Gourmet Burgers

• 5 / 5

  By David Hammerl
  It was the best grilled chicken sandwich I have had in a long time! Cooked perfect!
  March 18, 2017
• 5 / 5

  By peter jarvis
  Always a fun place to eat with the family. Kids love it and so do I.
  November 03, 2016
• 1 / 5

  By Jim Ruiz
  This was our first time and last time attending a Red Robin (too bad because the Deer Park, IL location is a short walk from home). The Deer Park Mall Red Robin Restaurant is a scam. Clearly the store manager is under intense pressure from Red Robin HQ to improve profit margins such that staff is either trained in the following tactics or servers are rewarded for reducing extra costs. Tactics deployed include:
  1) Not mentioning the bottomless fries (on entrees) and bottomless sides on children's meals
  2) When our 1 reorder of bottomless items was requested, it took 30 minutes to get. So long that by the time it arrived the restaurant was less than half full (but the waitress claimed innocence and that it was the kitchen's fault).
  3) Our bill was automatically charged an "entertainment fee" which I came to learn was for the table touchscreen device. What is clearly a scam is that:
  3a) Upon arriving, we placed the device out of reach on the ledge so it wouldn't accidentally get touched, but we still were charged the "entertainment fee"
  3b) the "entertainment fee" is placed on the on-screen tab such that it rolls-off the screen out of sight when you go to view/pay your bill.
  
  The waitress's reaction to each issue as it occurred was way too "rehearsed".
  
  We won't be walking back to this Red Robin or returning to any Red Robin for that matter.
  August 08, 2016